Thank you for shopping at KEYGRID. We strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we are here to help.
If you are not entirely satisfied with your purchase, you may be eligible for a refund under certain conditions. Please read the terms below to understand our refund policy.
Some items are exempt from being refunded, including perishable goods, custom products, or digital downloads.
Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [email protected].
If you have any questions or concerns regarding our refund policy, please reach out to us at [email protected] or call us at +234 800 123 4567.